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Have Questions? Call 1-866-449-5225


  • We guarantee delivery of this line in 3 Business Days or less for orders over $400. We will issue you a $100 credit off your order if we do not meet the 3 Business Day Delivery. Orders under $400 are not eligible for this promotion. Refund guarantee is capped at $100.
  • The Free 3 Business Day Delivery guarantee applies only to shipments within the continental United States (Hawaii and Alaska are excluded from the guarantee). The delivery guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on the 1st of the month at 10:30am would be guaranteed to arrive on the 5th of the month and an order placed at 9:30am on the 1st of the month would be guaranteed to arrive on the 4th of the month.  If an order is placed after 10:00am on a Friday or over the weekend, the 3 Business Day Delivery guarantee is calculated from the following Monday.  Holidays are not counted as a business day.
  • Quick Delivery only applies on standard lamping options and standard product configurations.
  • If your product happens to be on back-order we will notify you of the back order status and remove the Quick Delivery option from your order. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us prior to shipment.
  • We are unable to guarantee 1 Week Delivery on Canadian orders or orders shipping to Hawaii or Alaska.  If our 1 Week Delivery option is requested on a Canadian order or an order shipping to Alaska or Hawaii, the fee will be refunded and the products will ship as quickly as possible.

How to Claim Your Credit:

To claim your credit, please call or send us an email.  You can find our Customer Service number and email address below:  

Toll Free:  866-449-5225
Email us:

Please provide your order number or the full name your order was placed under when calling or emailing us and we will issue your credit after reviewing the order delivery details. Your credit will be refunded via the same payment method you used to make your purchase. Please allow 24 hours after submitting your claim for processing.

We look forward to serving you.

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