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Have Questions? Call 1-866-449-5225
 

1 WEEK DELIVERY GUARANTEE or We Pay You $60

  • We guarantee delivery of this line in 1 WEEK or less for orders over $200.  We will issue you a $60 credit off your order if we do not meet the 1 WEEK delivery.  Orders under $200 will accrue $5 per day that the order exceeds the 1 Week Delivery deadline.  Refund guarantee is capped at the lesser of $60 or 25% of the order amount.
  • The Free 1 WEEK delivery guarantee applies only to shipments within the continental United States (Hawaii and Alaska are excluded from the guarantee). 1 week delivery guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on the 1st of the month at 10:30am would be guaranteed to arrive on the 9th of the month and an order placed at 9:30am on the 1st of the month would be guaranteed to arrive on the 8th of the month.  If an order is placed after 10:00am on a Friday or over the weekend, the 1 week delivery guarantee is calculated from the following Monday.  Holidays are not counted as a business day. 
  • Quick Delivery only applies on standard lamping options and standard product configurations.
  • If your product happens to be on back-order we will notify you of the back order status and remove the Quick Delivery charges from your order. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us prior to shipment.

  • Orders shipped via Truck are not eligible for the Quick Delivery Credit.
  • We are unable to guarantee 1 Week Delivery on Canadian orders or orders shipping to Alaska.  If our 1 Week Delivery option is requested on a Canadian order, the fee will be refunded and the products will ship as quickly as possible.
  • Returned or cancelled orders are not eligible for Quick Delivery Credit.


How to Claim Your Credit:

To claim your credit, please call or send us an email.  You can find our Customer Service number and email address below:  

Toll Free:  866-203-5392 (dial 2)
Email us:  mailto:sales@1stoplighting.com?subject=Delivery%20Promo%20Credit%20Claim

Please provide your order number or the full name your order was placed under when calling or emailing us and we will issue your credit after reviewing the order delivery details. Your credit will be refunded via the same payment method you used to make your purchase. Please allow 24 hours after submitting your claim for processing.

We look forward to serving you.



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