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Buying lighting and ceiling fan products in particular can be a complicated process. These days you have hundreds, if not, thousands of options  from fan diameter, to control and light options, to knowing your ceiling height or the energy star rating of a fan. We realize that when making this type of purchase online a certain level of expertise is required. With over 25 years of lighting and ceiling fan experience, we know our stuff. We know that the right way to make sure our customers are satisfied is by providing them with the knowledge and expertise we have accumulated throughout the years.

Get the right fan the first time or we'll pay to ship back with no restock fee:

We are so confident in our expertise that we know you will be satisfied with your purchase. That is why we guarantee you will get the right product the first time, if not, we will pay for the return and refund you with no questions asked. If you have a return, click here for instructions on how to return your merchandise.

Please read below for some exceptions:

  • This guarantee only applies to Casablanca ceiling fan orders placed over the phone.
  • Does not apply to controls, light kits, or other accessory only purchases.(Purchases without a fan)
  • Shipments to Canada, HI or AK are not eligible.
  • Freight/Truck deliveries are not eligible.
  • Purchases made prior to promotion do not qualify. Promotion started 05/22/10

Take advantage of our extended product warranties:

LIFETIME WARRANTY: We will repair or replace any products that fail to operate due to a defect, excluding the free replacement of glass, bulbs, or other components which have become damaged due to mishandling, improper installation or use, or resulting from extreme acts of nature. We will not honor any claim for improperly installed fixture(s) or when modifications outside the manufacturer's warranty have been made. Ceiling Fan products can and will receive the proper maintenance as required caused by normal wear and tear, this includes and is limited to flywheels, circuitry, blade holders, and blades. No charge backs or charges for labor or materials with be honored. LEARN MORE

DOUBLE MANUFACTURER"S WARRANTY: Buy with confidence knowing that we stand behind the products that we sell. Due to our relationship with our manufacturers and because of the confidence we have in the quality of their products, we will provide an extra year of warranty on top of the standard manufacturer's one year warranty. LEARN MORE

Click here to view our contact information.

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